In an attempt to improve disabled access and general experience around the island of Malta, I'm trying to gather information on things (both large and small) local businesses can do to improve. I'm hoping to get, and would greatly appreciate, feedback from people covering all types of disabilities. In your experiences both locally and travelling abroad, what are:
- 3 must-haves that various types of businesses should consider?
- 3 nice-to-haves that various types of businesses should consider?
Thank you in advance for your input and help!
We are in the business of selling daily living aids here in Leeds, UK. Since most of our customers have disabilities, we do our best to make their experience with us as easy as possible.
1. Online store / official website with plenty of information for people who can't leave their homes.
2. Provisions for people with disabilities in your office/store. Ex: ramps, stairlifts, wheelchairs.
3. 24-hour customer service hotline
Nice to Have: (I can only think of one at the moment)
1. Extra staff who can attend to the needs of the person with disability while he/she is in the vicinity of your business.
DoAbility - Independent Living Aids