Disabled Scooter Pressure Sales Techniques Exposed
You would assume that most mobility scooter retailers are completely honest and open about their products and services, choosing to rely on quality of service rather than pressure-selling techniques. It seems that not everyone are quite so ethical however...
According to the August/September 08 issue of Assertive Technologies magazine: 'Some companies are using high-pressure and unlawful sales practices to sell expensive and unsuitable mobility aids to vulnerable customers.'
Which secretly filmed reps from 11 different companies selling disabled mobility scooters, adjustable beds and bath lifts to a 72 year old woman. Of the 11, 1 was rated good and 5 rated poor with a string of complaints such as offering discounts for buying straight away, free gifts as incentives and even advising on fraudulent insurance claims!!
Roy Hodgkinson, Director General of the British Healthcare Trades Association commented: 'This highlights the need for members of the public to be alert to obtaining a good assessment, shopping around to find out prices, and to looking for businesses which do adhere to a Code of Practice like the BHTA Code which sets out standards.'
Echoing the above, if you are looking for a new disability scooter or wheelchair, shop around, find a company that you are happy with and talk to them directly about it. Any reputable company will have a direct line that you can call to talk things through.